House Policies
Returns, Refunds & Cancellation Policy
1. Order Cancellation
Orders may be cancelled prior to dispatch by contacting our client care team with your SHUBHADA Order Reference (SHUB-...). Unpaid order reservations automatically expire after the reservation window closes.
2. Returns & Transit Damage Replacement
Every piece undergoes quality inspection prior to dispatch. In the rare event that you receive a piece with a manufacturing defect or transit damage, you may request a return or replacement within 48 hours of delivery, accompanied by an uninterrupted unboxing video and original packaging with tags intact.
3. Non-Returnable Conditions
For hygiene and quality reasons, pieces that have been worn, altered, or returned without original packaging and tags are not eligible for return or exchange.
4. Refund Processing Timeline
Once a returned piece is received and passes quality inspection, approved refunds are initiated within 5 to 7 business days to the original mode of payment.